PAYMENTWe accept payment via PayPal, Debit/Credit Cards* and bank transfer**.
*To make a payment with Debit or Credit card, please choose the option "Pay with debit or credit card" or "Create an Account" at PayPal page (you will be redirected to this page while checkout).
** The invoice for payment via bank transfer will be generated automatically and sent to your email once you complete the checkout. The payment shall be made within 3 days after receipt of the invoice.
If you have any questions regarding payment, please email us at email@example.com. We will reply to you within 48 hours.
DELIVERY The orders are dispatched within 2-4 business days after receipt of payment.
We ship the parcels from Europe (Latvia) via standard registered airmail.
Fixed shipping cost to EU countries* is EUR 9.99.
Fixed shipping cost to all other countries is EUR 19.99.
Fixed shipping cost for OMNIVA and DPD delivery (only for Latvia) - EUR 5.99.
You will be able to choose appropriate shipping cost while checkout. It will be added to your order automatically.
Usually it takes around 8-12 days to deliver the parcel within European countries and around 2-3 weeks to all other countries. Unfortunately, we can not guarantee an exact delivery time, since postal services are beyond our control. However, if you do not receive your order within above mentioned time frames, please send us an email to firstname.lastname@example.org.
NB! All custom duties that may arise for non-EU country customers to be covered by the recipient.
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
We provide discount on bulk orders of Claycraft By Deco™ white clay (starting from 20 packs) and color clay (starting from 15 packs).
We also offer discounts on Claycraft By Deco™ white and color clay for registered students and instructors of Deco Clay Craft Academy.
For information about discounts, please send us an email with your order, shipping address and your member number at Deco Academy (if you have it) to email@example.com.